Widerrufsrecht

"AT VIRACOCHA, WE STRIVE TO PROVIDE OUR CUSTOMERS WITH HIGH-QUALITY PRODUCTS AND EXCELLENT CUSTOMER SERVICE. IF YOU ARE NOT SATISFIED WITH YOUR PURCHASE FOR ANY REASON, WE ARE HAPPY TO OFFER A REFUND OR EXCHANGE. REFUNDS WILL BE ISSUED IN THE FOLLOWING CASES:

IF YOU RECEIVE THE WRONG ITEM OR SIZE AND IT CANNOT BE REPLACED

IF THE ITEM IS DEFECTIVE OR DAMAGED 

IN ORDER TO RECEIVE A REFUND, PLEASE CONTACT OUR CUSTOMER SERVICE TEAM WITHIN 30 DAYS OF RECEIVING YOUR ORDER. WE WILL PROVIDE INSTRUCTIONS FOR RETURNING THE ITEM AND ISSUING A REFUND. IF THE ITEM IS NOT RETURNED WITHIN 14 DAYS, WE WILL BE UNABLE TO PROCESS YOUR REFUND. WE UNDERSTAND THAT SOMETIMES THINGS DON'T WORK OUT AS PLANNED, AND WE WANT TO MAKE SURE OUR CUSTOMERS ARE HAPPY WITH THEIR PURCHASES. IF YOU HAVE ANY QUESTIONS OR CONCERNS ABOUT OUR REFUND POLICY, PLEASE DON'T HESITATE TO CONTACT US."