SHIPPING
EACH VIRACOCHA ORDER IS PREPARED WITH CARE AND INTENTION.
WE PRIORITISE QUALITY HANDLING, CONSIDERED PACKAGING, AND RELIABLE DELIVERY.
ORDER PROCESSING
ORDERS ARE TYPICALLY PROCESSED WITHIN 1–3 BUSINESS DAYS.
DURING HIGH-DEMAND RELEASES OR LIMITED DROPS, PROCESSING TIMES MAY EXTEND SLIGHTLY.
WHEN THIS OCCURS, CUSTOMERS ARE NOTIFIED ACCORDINGLY.
SHIPPING METHODS & DELIVERY TIMES
DELIVERY TIMES BEGIN AFTER DISPATCH, NOT AT CHECKOUT.
-
UNITED KINGDOM
STANDARD DELIVERY: 4–7 BUSINESS DAYS -
INTERNATIONAL
STANDARD INTERNATIONAL DELIVERY: 5–10 BUSINESS DAYS
(DEPENDENT ON DESTINATION AND LOCAL CUSTOMS PROCEDURES)
ALL SHIPMENTS ARE FULLY TRACKED.
PRE-ORDERS
ITEMS MARKED AS PRE-ORDER ARE PRODUCED ON DEMAND.
PLEASE ALLOW 25–35 BUSINESS DAYS FOR PRODUCTION AND DISPATCH BEFORE SHIPPING TIMES APPLY.
ONCE DISPATCHED, DELIVERY TIMES WILL FOLLOW THE SHIPPING METHODS LISTED ABOVE. A TRACKING LINK WILL BE PROVIDED WHEN YOUR ORDER SHIPS.
DUTIES & TAXES (INTERNATIONAL ORDERS)
WHERE POSSIBLE, ORDERS ARE SHIPPED USING METHODS THAT RESULT IN MINIMAL OR NO ADDITIONAL DUTIES OR TAXES FOR THE CUSTOMER.
IN MOST CASES, INTERNATIONAL ORDERS ARRIVE WITHOUT ANY EXTRA CHARGES.
ON RARE OCCASIONS WHERE LOCAL AUTHORITIES APPLY FEES, THESE REMAIN THE RESPONSIBILITY OF THE RECIPIENT.
TRACKING
ONCE YOUR ORDER HAS BEEN DISPATCHED, YOU WILL RECEIVE A CONFIRMATION EMAIL CONTAINING YOUR TRACKING INFORMATION.
TRACKING UPDATES MAY TAKE UP TO 24-48 HOURS TO APPEAR AFTER DISPATCH.
ADDRESS ACCURACY
PLEASE ENSURE ALL DELIVERY DETAILS ARE CORRECT AT CHECKOUT.
WE ARE UNABLE TO REROUTE ONCE SHIPPED, RESHIPPING FEE WILL BE CHARGED ACCORDINGLY.
LOST OR DELAYED PARCELS
IF YOUR ORDER APPEARS DELAYED OR HAS NOT ARRIVED WITHIN THE EXPECTED TIMEFRAME, PLEASE CONTACT US AND WE WILL ASSIST PROMPTLY.
CONTACT
FOR ANY SHIPPING-RELATED ENQUIRIES, PLEASE REACH OUT TO US AT:
EMAIL@VIRACOCHA.XYZ
WE AIM TO RESPOND WITHIN 24–48 HOURS ON BUSINESS DAYS.
VIRACOCHA RESERVES THE RIGHT TO UPDATE SHIPPING POLICIES AT ANY TIME. ANY CHANGES WILL BE REFLECTED ON THIS PAGE.